Filling practitioner diaries and increasing patient lifetime value for a premium aesthetics clinic through targeted acquisition and retention systems.
Harbour Aesthetics runs a doctor-led clinic.
It needed more bookings without relying on discounting.
Acquisition costs were high and retention was too weak.
Clinic needing compliant acquisition and better repeat patient value.
Lower booking costs and increase patient lifetime value.
The core commercial issues holding back growth.
Discount-led acquisition weakened premium clinic positioning
Policy risk disrupted paid-media performance
Repeat bookings were not supported after first treatment
Clear changes to targeting, tracking, follow-up and qualification.
Shifted messaging toward expertise and consultations.
Re-engaged visitors with education-led follow-up.
Triggered reminders for top-ups and follow-on care.
Integrated stack built for compliant bookings and stronger repeat value.
The proof layer focuses on the signals that mattered most in this engagement: booked cosmetic consultations, source visibility, and the handoff from acquisition into sales or fulfilment.
Results are framed around booked cosmetic consultations across a 6-12 months period, using search, remarketing and retention automation to separate raw activity from commercially useful movement.
Cleaner unit economics and stronger commercial performance.
Lower booking costs. Fuller diaries. Higher patient value.
Acquisition became more efficient
Retention improved after treatment
Revenue grew beyond first visit
Bookings tied back to spend
If you're a clinic buying growth through discounts, margin disappears quickly. Build compliant booking and retention systems to lower costs and grow patient value.
Request a strategy session and we will show you how the same acquisition structure can be adapted to your business.
No long-term contracts. Strategy session included.
Certified Partners