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Case StudyHome improvement

PrimeShutters North West

Scaling a regional home improvement company by generating 85% more enquiries while simultaneously reducing the cost per lead through funnel optimisation.

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Overview

Overview & Context

PrimeShutters installs window shutters across North West England.

It needed a stronger stream of direct enquiries.

Shared leads were expensive and too many prospects cooled before contact.

Home improvement
Home Improvement & Property
Exclusive home-improvement enquiries
Primary demand focus
6-12 Months
Delivery window
Search, paid social and booking automation
Connected acquisition system

Installer moving away from shared leads and referral dependence.

Generate exclusive enquiries and reduce lead cost.

Problem analysis

What Was Blocking Growth

The core commercial issues holding back growth.

Shared leads pushed the installer into price-led competition

Direct enquiry volume was too unpredictable for planning

Manual survey follow-up let warm homeowners cool off

Approach

How We Restructured The System

Clear changes to targeting, tracking, follow-up and qualification.

Exclusive enquiry funnel

Built landing pages around trust and local proof.

More direct enquiries came in

Local search and social mix

Combined buying-intent search with local paid social.

Lead volume grew

Automated survey booking

Sent new leads straight into booking flows.

Appointment intent improved
Execution Stack

Integrated stack built to generate exclusive enquiries and faster bookings.

Google AdsMeta AdsHubSpot CRMGA4 / GTMLooker Studio
What Changed In Practice
  • Shared leads were replaced
  • New enquiries booked faster
  • Sales chased warmer homeowners
Work & Proof

Proof / Evidence

The proof layer focuses on the signals that mattered most in this engagement: exclusive home-improvement enquiries, source visibility, and the handoff from acquisition into sales or fulfilment.

What Changed In Practice
Before
  • Shared leads pushed the installer into price-led competition
  • Direct enquiry volume was too unpredictable for planning
  • Manual survey follow-up let warm homeowners cool off
After
  • Exclusive enquiry funnels reduced reliance on shared lead sellers
  • Local search and social created steadier direct demand
  • Survey booking prompts moved leads faster into sales
How Results Were Read

Results are framed around exclusive home-improvement enquiries across a 6-12 months period, using search, paid social and booking automation to separate raw activity from commercially useful movement.

Measurement focus
Exclusive home-improvement enquiries
Reporting window
6-12 Months
Connected view
Search, paid social and booking automation
Commercial outcome
+85% Enquiries
Results

The Outcome

Cleaner unit economics and stronger commercial performance.

+85% Enquiries

More enquiries. Lower lead costs. Better appointment quality.

+85% enquiries

Lead volume scaled up

Lower cost per lead

Acquisition became cheaper

Higher show rate

Booked surveys became more reliable

Automated booking flow

Leads moved faster to sales

Market insights

What This Means For Your Market

If you're still buying shared leads, you're paying to compete on price. Build your own enquiry system and you can lower costs while improving booking quality.

Want to apply this to your Home improvement business?

Request a strategy session and we will show you how the same acquisition structure can be adapted to your business.

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No long-term contracts. Strategy session included.

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