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Case StudyE-commerce Furniture

UrbanLiving Interiors

Stabilising ROAS and driving profitable scale for a premium furniture e-commerce brand through advanced feed management and lifecycle automation.

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Overview

Overview & Context

UrbanLiving Interiors sells furniture direct to consumers online.

It needed steadier returns while scaling spend.

Traffic was growing, but profitability swung too hard month to month.

E-commerce Furniture
E-commerce
Profitable D2C orders
Primary demand focus
6-12 Months
Delivery window
Shopping ads, paid social and lifecycle flows
Connected acquisition system

Furniture brand needing steadier acquisition efficiency and stronger retention.

Stabilise ROAS and increase the value of acquired customers.

Problem analysis

What Was Blocking Growth

The core commercial issues holding back growth.

Shopping spend leaked through weak product-feed structure

High-ticket carts were abandoned without enough recovery

ROAS swung too hard for confident scaling

Approach

How We Restructured The System

Clear changes to targeting, tracking, follow-up and qualification.

Shopping feed rebuild

Improved product data around buying intent.

Search efficiency improved

Lifecycle email architecture

Automated browse, cart and win-back flows.

Returning customer value increased

Full-funnel paid social

Matched discovery, retargeting and lookalike stages.

Scaling became steadier
Execution Stack

Integrated stack built to steady ROAS and grow customer value.

Google AdsMeta AdsHubSpot CRMGA4 / GTMLooker Studio
What Changed In Practice
  • Shopping spend became more efficient
  • Cart recovery lifted returning revenue
  • Scaling stayed commercially controlled
Work & Proof

Proof / Evidence

The proof layer focuses on the signals that mattered most in this engagement: profitable d2c orders, source visibility, and the handoff from acquisition into sales or fulfilment.

What Changed In Practice
Before
  • Shopping spend leaked through weak product-feed structure
  • High-ticket carts were abandoned without enough recovery
  • ROAS swung too hard for confident scaling
After
  • Product-feed structure improved Shopping efficiency
  • Lifecycle flows recovered browse and cart intent
  • Attribution gave a steadier view of profitable scale
How Results Were Read

Results are framed around profitable d2c orders across a 6-12 months period, using shopping ads, paid social and lifecycle flows to separate raw activity from commercially useful movement.

Measurement focus
Profitable D2C orders
Reporting window
6-12 Months
Connected view
Shopping ads, paid social and lifecycle flows
Commercial outcome
Stronger ROAS Stability
Results

The Outcome

Cleaner unit economics and stronger commercial performance.

Stronger ROAS Stability

Stronger ROAS stability. Better retention. More profitable scale.

Stronger ROAS stability

Spend scaled with less volatility

More returning customers

Retention lifted order value

Lifecycle automation launched

Revenue continued after first purchase

Data-driven attribution

Upper-funnel value became clearer

Market insights

What This Means For Your Market

If you're scaling ecommerce on acquisition alone, volatility will keep killing margin. Fix retention and attribution so paid spend can scale more profitably.

Want to apply this to your E-commerce Furniture business?

Request a strategy session and we will show you how the same acquisition structure can be adapted to your business.

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No long-term contracts. Strategy session included.

Certified Partners

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