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Case StudyAuto Retail

Velocity Auto Group

Driving high-intent showroom traffic and test drives for a US automotive group through targeted local acquisition and CRM automation.

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Overview

Overview & Context

Velocity Auto Group runs multiple US dealerships.

It relies on digital demand to drive test drives and showroom visits.

Leads were coming in, but slow follow-up meant buyers went elsewhere.

Auto Retail
Automotive & Vehicle
Local showroom-ready B2C enquiries
Primary demand focus
6-12 Months
Delivery window
Local search, paid social and CRM speed
Connected acquisition system

Multi-site dealership group needing local demand, not distant clicks.

Turn digital leads into faster showroom bookings and test drives.

Problem analysis

What Was Blocking Growth

The core commercial issues holding back growth.

Generic local traffic was not converting into showroom visits

Test-drive demand was not separated from general browsing

Lead response depended on slow manual follow-up

Approach

How We Restructured The System

Clear changes to targeting, tracking, follow-up and qualification.

Drive-time campaign targeting

Focused spend on buyers within each showroom radius.

More visit-ready traffic

Speed-to-lead automation

Triggered instant SMS and email follow-up.

More test drives got booked

Inventory-linked ads

Promoted vehicles actually available on the lot.

Ad relevance improved
Execution Stack

Integrated stack built to turn local demand into booked showroom visits.

Google AdsMeta AdsHubSpot CRMGA4 / GTMLooker Studio
What Changed In Practice
  • Response time dropped to minutes
  • Ads stayed inside dealership radius
  • Showroom traffic came from warmer leads
Work & Proof

Proof / Evidence

The proof layer focuses on the signals that mattered most in this engagement: local showroom-ready b2c enquiries, source visibility, and the handoff from acquisition into sales or fulfilment.

What Changed In Practice
Before
  • Generic local traffic was not converting into showroom visits
  • Test-drive demand was not separated from general browsing
  • Lead response depended on slow manual follow-up
After
  • Campaigns focused on showroom-ready local demand
  • Test-drive and visit intent were separated from browsing traffic
  • New enquiries triggered faster CRM follow-up
How Results Were Read

Results are framed around local showroom-ready b2c enquiries across a 6-12 months period, using local search, paid social and crm speed to separate raw activity from commercially useful movement.

Measurement focus
Local showroom-ready B2C enquiries
Reporting window
6-12 Months
Connected view
Local search, paid social and CRM speed
Commercial outcome
More Showroom Leads
Results

The Outcome

Cleaner unit economics and stronger commercial performance.

More Showroom Leads

More local leads. Faster response. Better showroom conversion.

More showroom leads

Sales met buyers ready to visit

Speed-to-lead automation

New enquiries got instant follow-up

Higher showroom footfall

Campaigns drove real visits

Offline attribution

Visits tied back to ad spend

Market insights

What This Means For Your Market

If you're a dealer, digital leads only matter when they reach the forecourt. Faster follow-up and tighter local targeting turn online demand into showroom traffic.

Want to apply this to your Auto Retail business?

Request a strategy session and we will show you how the same acquisition structure can be adapted to your business.

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No long-term contracts. Strategy session included.

Certified Partners

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Microsoft Advertising
Meta Marketing